Privacy Policy

This PRIVACY POLICY ("policy") will help you understand how STILT COLLECTIVE PRIVATE LIMITED ("us", "we", "our") uses and protects the data you provide to us when you visit, use or register yourself to Stilt Connect Mobile Application available on the Google Play Store and Apple App Store.

This Privacy Policy is published in compliance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.

Stilt Connect Mobile Application recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on our website/app. This Privacy Policy applies to current and former visitors to our website/app and to our online users. By visiting and/or using our website/app, you agree to this Privacy Policy.

Stilt Connect Mobile Application is a property of STILT COLLECTIVE PRIVATE LIMITED, an Indian Company registered under the Companies Act, 2013 having its registered office at, (registered office) India.

01What User Information We Collect

1. Contact information: We might collect your name, email, sex, age, date of birth, mobile number, OPTs, street, city, state, pin-code, country and IP address, current location for the services, if any, KYC documentations and any other relevant records if needed.

2. Demographic information: We may collect demographic information about you, or any other information provided by you during the use of our website/app. We might collect this as a part of a survey also.

3. Other information: If you use our website/app, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website/app, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

4. Platform-specific information:
   We collect information uploaded by Designers, including company details, portfolio images, project photographs, project descriptions, budget breakdowns and related design data. We collect information uploaded by Homeowners including project requirements, property details, layout descriptions, preferences, estimated budgets and location data. We also collect bidding records, wallet balance, credit usage and transaction history relating to the STILT Platform.

02We collect information in different ways

1. We collect information directly from you: We collect information directly from you when you register on our website/app. We also collect information if you post a comment on our website/app or ask us a question through phone or email. This includes when Designers create their profiles, upload projects, portfolio images, budget breakdowns or marketing listings, and when Homeowners post their design requirements, property details, layout descriptions or project briefs on the open-market section of our Platform.

2. We collect information from you passively: We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website/app.

3. We get information about you from third parties: For example, if you use an integrated social media feature on our website/apps. The third-party social media site will give us certain information about you. This could include your name and email address.

03Use of your personal information

1. We use information to contact you: We might use the information to contact you for providing our services to you, to know your purpose for visiting our website/app.

2. We use information to respond to your requests or questions: We might use your information to confirm your registration for any of our services including online activity, workshops, webinar.

3. We use information to improve our products and services: We might use your information to customize your experience with us. This could include displaying content based upon your preferences and data analysis.

4. We use information to look at site trends and customer interests: We may use your information to make our website/app and services better. We may combine information we get from you with information about you we get from third parties.

5. We use information for security purposes: We may use information to protect our company, our customers, or our website/app.

6. We use information for marketing purposes: We might send you information about special promotions or offers. We might also tell you about new features or services. These might be our own offers or services, or third-party offers or services we think you might find interesting.

7. We use information to send you communications: We might send you emails or SMS about our latest updates.

8. We use information for matchmaking and recommendations:
   We use your information to match Designers and Homeowners based on your uploaded profile, project requirements, preferences, city, design style, budget and other criteria.

9. We use information to facilitate bidding and wallet transactions:
   We use Designer wallet credits, spending records and bidding activity to provide relevant services, including granting access to homeowner contact information when eligible.

10. Consent management: We process your personal data only based on your consent and for the purposes stated in this Policy, as required under the DPDP Act.

11. Compliance with law: We process your personal data where required for compliance with applicable laws including the DPDP Act.

12. We use information for any purpose permitted by applicable law, including the DPDP Act and IT Act.

13. Purpose Limitation and Data Minimisation: We shall process your personal data only for lawful purposes for which consent has been obtained or as otherwise permitted under law. We collect and process only such personal data that is necessary for the provision of the STILT Platform's services and do not retain personal data for longer than required for such purposes or for compliance with applicable law.

04Security and Data Storing

1. Security is very important to us. All our data is securely stored at a cloud system of an external storage service provider. All security procedures are in place to protect the confidentiality, integrity and availability of your User Information. We maintain strict physical, electronic, and administrative safeguards to protect your User Information including your personal information from unauthorized or inappropriate access.

2. We follow generally accepted standards to collect, store and protect personal data. We retain personal data for as long as it is needed to provide the services you have requested, and thereafter for legal and service purposes. These may include retention periods mandated by legal, contractual, or similar obligations; for resolving, preserving, enforcing or defending our legal and contractual rights; needed to maintain adequate and accurate business and financial records or how you access, update, or delete your data etc.

3. This website/app will take all reasonable efforts to ensure the confidentiality of personal data, uploaded information etc. and will take reasonable efforts to ensure that the information received from you is not misused. This website/app also reveals personal data/information uploaded by you in connection with any lawful process. While this website/app will take the above reasonable measures to guard against misuse of personal data/information submitted to it by you, this website/app cannot guarantee that someone will not overcome our security measures, including, without limitation, the security measures implemented on this Web site. Therefore, your posting of personal data/ information on this Web site constitutes your acceptance of this risk, and by posting of personal data/information, you waive any right to seek legal relief from this website/app due to any misuse of your information.

4. Data Breach Notification: In the event of a personal data breach affecting your personal data, STILT PRIVATE LIMITED shall notify the Data Protection Board of India and you, where required under the DPDP Act.

05Sharing of information with third-parties

1. We will share information with third parties who perform services on our behalf: We share information with vendors, third party affiliates, SMS service providers, third-party payment processing gateways like RazorPay, UPI Gateways, Delivery partners, freelance professionals, marketing, Microsoft SQL and firebase who help us manage our website/app, online processes and our services. We also share our data with AWS for hosting our platform.

2. We will share information with our business partners: This includes a third-party sellers tie up aggregators. Our partners use the information we give them as described in their privacy policies.

3. We may share information if we think we have to in order to comply with the law or to protect ourselves: We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.

4. We may share information with any successor to all or part of our business: For example, if part of our business is sold, we may give our customer list as part of that transaction.

5. Sharing with Designers and Homeowners: Where a Designer places a valid bid or uses wallet credits to access a Homeowner’s posted project, we share the Homeowner’s contact information with such Designer. Similarly, information uploaded by Designers such as portfolios, projects and marketing listings will be visible to Homeowners and other users as per the functionality of the STILT Platform.

6. Engagement of Data Processors: We may engage third-party service providers (“Data Processors”) to process personal data on our behalf for specific purposes, including cloud hosting, payment processing, analytics, data storage, verification, marketing and communication services. Such Data Processors shall process your personal data only under our instructions and in compliance with applicable laws, including the DPDP Act. We ensure that appropriate contractual and security safeguards are implemented to protect your personal data.

06Email Opt-Out

You can opt out of receiving our marketing emails: To stop receiving our promotional emails, please email info@stiltconnect.com. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases. You may also opt out of SMS marketing by following the instructions provided in the message or by writing to us.

07Third party sites

If you click on one of the links to third party website/apps, you may be taken to website/app we do not control. This policy does not apply to the privacy practices of those website/app. Read the privacy policy of other website/apps carefully. We are not responsible for these third-party sites.

08Grievance Officer

09Updates to this policy

This Privacy Policy was last updated on 2.12.2025. From time to time, we may change our privacy practices. We will notify you of any changes to this policy as required by law. We will also post an updated copy on our website/app. Please check our site periodically for updates. Continued use of the Platform after such changes shall constitute your deemed acceptance of the revised Policy, unless explicit consent is required under law.

10Your Rights Under Applicable Law

Subject to the DPDP Act, you have the following rights in relation to your personal data:

a) Right to Access: You may request information regarding the personal data processed by us.

b) Right to Correction: You may request correction, completion or updating of your personal data.

c) Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where consent has been withdrawn.

d) Right to Withdraw Consent: You may withdraw your consent at any time. Such withdrawal will not affect previous processing done on the basis of valid consent.

e) Manner of Withdrawing Consent:
You may withdraw your consent at any time by writing to us at the contact details of the Grievance Officer mentioned in this Policy or through the in-app settings (where enabled). Upon withdrawal of consent, we shall cease processing your personal data unless such processing is required for compliance with law. However, withdrawal of consent may restrict your ability to use certain features of the STILT Platform.

f) Right to Grievance Redressal: You may raise grievances with the Grievance Officer listed in this Policy.

g) Right to Nominate: You may nominate an individual to exercise your rights in the event of your death or incapacity, as permitted under the DPDP Act.

11Children’s Personal Data

The STILT Platform is not intended for use by children below the age of 18 years. We do not knowingly collect, process, or store personal data of children. If we become aware that personal data relating to a child has been collected, we shall delete such data in accordance with applicable law. Parents or guardians who believe that a child's data has been inadvertently collected may contact the Grievance Officer for prompt action.

12Jurisdiction

If you choose to visit the website/app, your visit and any dispute over privacy is subject to this Policy and the website/app's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India and the Courts at Ahmedabad shall have exclusive jurisdiction.